Shipping Policy


Coronavirus & Shipping Delays – Updated 11 June 2020

Dear Customers

Due to the impacts Coronavirus is having on shipping speeds, we are currently experiencing extended delivery delays on some international orders.

Guts Fishing Apparel is based in Brisbane Australia and we ship direct to customers all over the world from our overseas factory and warehouse partners based in China and the USA. Some items may also be shipped from Australia and this will be stated on the product page. Shipping within Australia is between 2-10 days. 

Please rest assured that all parcels are delivered with tracking and we are keeping a close eye on the delivery status of every order. We also provide a 100% guarantee that your parcel will arrive or your money back. We will also continue to provide you with updates via email. 

Several factors are impacting shipping speeds at present:

  • Limited flights coming into Australia and many other countries. 
  • Extra stringent custom clearance checks on random batches of parcels entering the country.
  • Physical distancing measures in place at Australia Post and other international logistics centres reducing processing capacity.
  • Significant increase in the volume of parcels in the Australia Post delivery network due to a huge increase in online shopping. Link: Australia Post Coronavirus Impacts

We are always here for you and happy to help, so please feel free to contact us by phone, email or Facebook.

Kind regards

John – Customer Support

Guts Fishing Apparel

P: (07) 3194 9976

E: shop@gutsfishingapparel.com.au

 

Free Worldwide Shipping! 

Guts Fishing Apparel is happy to offer you free shipping on all our products with no minimum spend required. 

The standard delivery time to most countries is usually between 10-15 business days. However, in the lead up to Christmas or if you live in remote or rural areas shipping can take a few days longer. However,

Due to the Coronavirus, shipping is now taking around 25-40 business days. Unless stated otherwise on the product page. I.e. products shipped within Australia. Products shipped within Australia usually arrive within 2-7 business days. 

All items are shipped with tracking numbers and delivered by a major parcel network carrier operating in your country. 

Guts Fishing Apparel brings to you a unique and interesting range of quality brands from around the world that aren’t usually seen in your local stores. 

To meet global demand our products are shipped directly to customers from our overseas logistic centres and supplier partners, based in China and America. Some items may also be shipped from Australia and this will be stated on their product page. 

The following table shows the average delivery speed to some countries. If your country is not listed, you can email us for an estimated delivery time to your country.  

Country
Business Days
5-7
 8-11
 12-14
 15-19
 20-22
Australia
Delivery time
 8%
 40%
 30%
 20%
 2%
USA
Delivery time
5%
50%
30%
11%
5%
UK
Delivery time
10%
63%
19%
3%
4%
France
Delivery time
11%
28%
44%
10%
7%
Germany
Delivery time
11%
22%
30%
21%
16%
Canada
Delivery time
0%
47%
31%
17%
4%
Spain
Delivery time
4%
25%
48%
13%
10%
NZ Delivery Time 2% 20% 60% 14% 4%

Turn mobile phone sideways to see full table above. 

Most orders are shipped out within 1-3 business days. However, some items are printed and manufactured on demand, so it may take up to 5 business days for them to be shipped (e.g. T-shirts & 3D Graphic Shorts). 

If you’re ordering multiple items it’s possible they will arrive in separate packages and at different times. We will email you the order tracking numbers and we’ll keep you updated on the delivery status of your order.

All returns, refunds and exchanges are handled by our Australian customer service and logistic centre, giving you the peace of mind and speed of processing. 

Depending on the destination of the package, customs, holidays and weather events, shipping times can vary. Guts Fishing Apparel is not responsible for any adverse weather events or customs clearance delays that may be impacting your country at that time. 

Shop with confidence at Guts Fishing Apparel. We're here to help. 

Phone: +61 7 3194 9976
Email: shop@gutsfishingapparel.com.au

Guts Fishing Apparel Logo. Fisherman holding fish wearing fishing hat and jacket.