For orders placed after 7 October 2021 you now have until 15 January 2022 to return your purchase for an Exchange or Refund.
If you receive anything you are unhappy with for any reason, we will help you with an exchange or refund usually within 30 days from the date you receive your items. To help with Christmas Shopping we have now extended this period till 15 January 2022 if your order was placed after 7 October 2021.
We also offer Free Returns for orders over $50 (excluding international orders).
Before you return your items, make sure they are:
- in the same condition they were when you received them;
- not worn, washed or altered, have their original swing tags still attached to the item and are still in their original packaging.
Guts Fishing Apparel will not accept returns or exchanges on worn or customer damaged items. Items must be in a saleable condition.
Please ensure you have an acceptable proof of purchase for your items. This can be the original email receipt, or a bank statement.
How to return or exchange your order:
Simply forward your email receipt to us at email@example.com with your name, address and the reason why you would like to return or exchange the item. Also let us know what item you’d like to exchange it for or if you would prefer a refund. We will send you a confirmation email in response with further instructions.
After you receive our confirmation email, you'll need to send the items you’re exchanging or returning to us at the address below. Please make sure you include a printed copy of your receipt with the item.
Guts Fishing Apparel
PO Box 283
Queensland, Australia 4006
For returns within Australia, Guts Fishing Apparel is happy to cover the return shipping costs for exchange or refund. A Reply-Paid Number or Prepaid Postage Label will be provided to you, so you can return the parcel at any Australia Post outlet free of charge. We will provide one free return per order, the postage cost of additional returns after exchanging the items is the responsibility of the customer.
For customers outside of Australia, the return shipping cost are the responsibility of the customer. Please contact your local shipping or postal service provider to obtain these costs.
Guts Fishing Apparel recommends you add the tracking option to your return. This way you can track your parcel to ensure it reaches us safe and sound. Please note the small cost of a return satchel/bag and for the tracking option is the responsibility of the customer. Guts Fishing Apparel will not be held responsible for any lost packages as part of the returns process.
Please do not send your purchase back to the manufacturer.
When your parcel arrives, we will review the condition of the items to make sure they meet our requirements as detailed above. We will then contact you within 48 business hours to confirm the replacement item for shipment or for the refund provided. For refunds, it may take up to 3-5 business days for your account to be credited.
Please contact our customer service team if you have any questions or need any help with the returns process. We are always here for you and happy to help:Customer Service
Phone: +61 7 3194 9976